Emails are not coming in

  • Profile Image
    BROADCASTING_IMS
    Asked on April 12, 2020 at 06:39 PM

    Too good to be true. We added 2 more emails (3 in total) and they are still coming in on the same thread. This is a bit much. 2 days now with nothing but frustration. What now?



    This is a re-post of a comment on Send Notifications to Multiple Recipients

  • Profile Image
    jonathan
    Answered on April 12, 2020 at 08:03 PM

    We apologize for inconvenience caused. I investigated the issue you described on your account/username BROADCASTING_IMS and I found that you were just using the Test Email of the form.

    Please take note that to be able to receive form submission email, the form needs to be submitted in actual.

    You can also review the submission emails in the Sent Emails History logs.

    Guide : How to View All Your Form Email History

    Let us know if issue persist.


  • Profile Image
    BROADCASTING_IMS
    Answered on April 12, 2020 at 08:29 PM

    *Tip Activated Toys / 10 TIPS TO SUCCESS
    / IMS Adult Store
    *
    We submitted from the site as well and had a few applicants apply and they
    all came in on 1 thread!
    Regards-Nikki Carini
    [Senior Account Representative]

    ...
  • Profile Image
    jherwin
    Answered on April 13, 2020 at 04:27 AM

    Is this the form in question?

    https://form.jotform.com/200958334145051

    There's no need to clone the notification if you want to send the email to multiple recipients. You only need to enter the email address in the recipient field, please check my screencast below for reference.
    1586766260umfxfKwPxN.gif
    Let us know if you are referring to something else.

  • Profile Image
    BROADCASTING_IMS
    Answered on April 13, 2020 at 05:29 AM

    *Tip Activated Toys / 10 TIPS TO SUCCESS
    / IMS Adult Store
    *
    We did and asked a different question concerning this but it looks as
    though too many people are getting involved and not ready the posts we are
    sending in its entirety. This is taking up way to much of our time. Thanks
    just the same.
    Regards-Nikki Carini
    [Senior Account Representative]

    ...
  • Profile Image
    jherwin
    Answered on April 13, 2020 at 08:04 AM

    Sorry, but we can help you better if you only post one question per thread. We kindly ask you not to post your concern on each and every thread, otherwise, your issue will not be handled properly.

    If the issue persists on your end, is there any way you can take a short clip of the problem? That would help us troubleshoot this for you.

  • Profile Image
    jherwin
    Answered on April 13, 2020 at 08:05 AM

    By the way, please whitelist jotform domains and IPs in your web/email host to ensure that all the emails sent to you will be received successfully.

    - Whitelisting-JotForm-IP-Addresses-and-Domains

  • Profile Image
    BROADCASTING_IMS
    Answered on April 13, 2020 at 08:28 AM

    *Tip Activated Toys / 10 TIPS TO SUCCESS
    / IMS Adult Store
    *
    We don't post the same questions on different threads. WE REPLY TO
    DIFFERENT THREADS THAT ARE SENT TO US!
    This is becoming the worst experience we've encountered. No Need To Reply!
    Regards-Nikki Carini
    [Senior Account Representative]

    ...