I am not getting the submissions for one of my forms that is on my website?

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    simplehope1
    Asked on June 05, 2013 at 12:14 PM

    We put both of our forms on the website - the "Contact Us" page is not submitting the info to our email address?

     

    Please help.

     

    Pam and Charles

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    Morian
    Answered on June 05, 2013 at 01:11 PM

    Hello Pam and Charles!

    I cloned your form and checked your settings for Notification Email

    What is causing problem is that your Sender E-mail is not set to "noreply@jotform.com"

     

    Please set the Sender Email to noreply@jotform.com instead. Like this :

    This will resolve the issue and you should receive the submissions in your email.

    Let us know if you need further assistance. Thanks!