What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    I am not getting the submissions for one of my forms that is on my website?

    Asked by simplehope1 on June 05, 2013 at 12:14 PM

    We put both of our forms on the website - the "Contact Us" page is not submitting the info to our email address?


    Please help.


    Pam and Charles

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    JotForm Support

    Answered by Morian on June 05, 2013 at 01:11 PM

    Hello Pam and Charles!

    I cloned your form and checked your settings for Notification Email

    What is causing problem is that your Sender E-mail is not set to "noreply@jotform.com"


    Please set the Sender Email to noreply@jotform.com instead. Like this :

    This will resolve the issue and you should receive the submissions in your email.

    Let us know if you need further assistance. Thanks!