Send email and text message after form submission

  • Patience Carter
    Asked on April 13, 2020 at 12:21 PM

    To whom it may concern, 


    Do you all have a mass text integration with your platform? 

  • BJoanna
    Replied on April 13, 2020 at 1:30 PM

    I'm sorry but I do not understand your question. Can you please explain in more details what exactly are you trying to achieve? 

  • Patience Carter
    Replied on April 14, 2020 at 5:28 PM
    Hi - of course. 
    After sending out surveys/forms through jot form - I wanted to follow up with participants via email and text message. 
    I see that you all have partner integrations that will allow me to email my participants but do you have an integration for texting users? 
    On Monday, April 13, 2020, 12:30:09 PM CDT, JotForm wrote:

    New response received#yiv7563007745 p img {max-width:100%;} A new response has been received: Answered by BJoanna

    I'm sorry but I do not understand yourquestion. Can you please explain in more details what exactly are you trying toachieve? 
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  • Mike_G JotForm Support
    Replied on April 14, 2020 at 7:14 PM

    There are 2 ways that you can do to achieve your requirements.

    1. It's possible if your mobile network provider allows it. Simply find your SMS email gateway on the following list: http://en.wikipedia.org/wiki/List_of_SMS_gateways

    Then, construct your email address using the following format. You can also find that on the link provided above.

    number@serviceProvider.com

    Replacing the number with your mobile number. Example for T Mobile:

    Format: 10-digit cell phone number @t-mobile.net 

    Here's an example: 2221234567@t-mobile.net

    After this, simply set this email as your form notification email recipient.

    Reference Guide: https://www.jotform.com/help/41-Finding-out-E-mail-Address-used-for-submission-notifications

    2. Through Webhook but this requires API from your SMS Provider and a custom PHP script that would send the message after submission. 

    You can find an example SMS Notification for Webhook here (See example no. 2) https://www.jotform.com/help/248-Webhook-PHP-Script-Examples

  • Patience Carter
    Replied on April 14, 2020 at 8:28 PM
    I’m not sure if my request is clear.
    After sending the jotform via email or through text, I would like to follow up with those who have submitted the form via email and text messages.
    Example platforms that do this is EZText etc.
    I would like to send multiple texts and emails with the customer data pulled from the forms.
    ...
  • Mike_G JotForm Support
    Replied on April 14, 2020 at 9:44 PM

    To send respondents an email after they have submitted the form, you can set up in your form an email autoresponder.

    Setting-Up-an-Autoresponder-Email

    The email will be sent to the email address they have entered in the email field on the form.

    However, as for sending a text message to the phone number your respondents have entered in the Phone Number field on your form, I suggest that you check JotForm and Twilio integration that is available through Zapier.

    https://zapier.com/apps/jotform/integrations/twilio

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