What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Message delivery problems (4/20/10)

    Asked by scottishgroupcompanies on April 21, 2011 at 05:33 AM

    Long time user, first time support request...

    I used jot form across multiple sites and this morning out 1am MDT I got a flood of messages in my inbox.

    The messages came from all times throughout the day, and contain the message <<< No Message Collected >>> but were delivered between 12:58 and 1:01 am.

    When I checked the Jotform database, thankfully the messages has been collected and stored.  

    Does anyone know what happened, or have you had similiar issues in the past?

    Thanks so much for your help!

    Best,

    Nick Woodward
    Scottish Group Companies 

     

    Page URL:
    http://www.scottishstainedglass.com/get-stained-glass-pricing/andhttp:<br/>//www.scottishhomeimprovements.com/get-pricing/

    Screenshot
  • Profile Image
    JotForm Support

    Answered by NeilVicente on April 21, 2011 at 07:37 AM

    Hi Nick,

    This looks like an isolated issue but a very odd occurrence, nevertheless.  To my knowledge, we haven't had any similar issues like this before. Anyway, do those emails contain anything in the body section? Would it be possible to show us the exact content of the messages? I have set this topic to private so you do not have to worry as everything here is shared just between you and our support team members.

    I also inspected your email alerts for those particular forms and everything seems to be fine. Please reply to this message together with the details which I asked for, if you do not mind.

    Thank you. We'll await your feedback.

    Regards,
    Neil

  • Profile Image

    Answered by scottishgroupcompanies on April 21, 2011 at 10:55 AM
    Hi Neil,
    The majority of the messages collected contained only this.
    \" <<< No Message Collected >>> \" while 2 of them contained no content in the
    body of the email at all.
    Thanks so much for your help and any guidance.
    Best,
    Nick