What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    i can't create an account

    Asked by Kate_test on June 05, 2013 at 05:18 PM

    I would like to use your product but cannot create an account with the sign-up form provided. 

    It looks like the mechanism that is checking to see if the user name is available is not functioning and possibly preventing things from moving forward. 

    create name product User Name
  • Profile Image
    JotForm Support

    Answered by Morian on June 05, 2013 at 05:46 PM

    Hello! We do apologize for the inconvenience but it maybe a browser problem. Please try to clear your cache and relaunch or try creating an account using another browser.

    Let us know if you need further assistance. Thanks!