Having difficulty receiving emails

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    nyouarch
    Asked on June 06, 2013 at 12:50 AM

    Good day, 

     

    First off thank you very much for creating this! Love it. Need it. 

    I have my jot form setup to accept payments using paypal. However, when I was testing it, my order "went through" but my paypal account was never charged and I also did not receive a confirmation email to the email associated with my jotform. 

     

    Do I need to be upgrade my jotform membership for this to work correctly? Or what is going wrong?

     

    Thanks 

    Nick

  • Profile Image
    sidharth_kch
    Answered on June 06, 2013 at 02:09 AM

    @nyouarch

    I checked your form's submission and see that you have a pending payment and that's the reason you have not received the notification email.

    To Know more about Incomplete Payment or Pending Submissions, please kindly check this guide: https://www.jotform.com/help/135-How-to-View-Pending-Submissions

    If user don't settle the payment after being redirected to the Payment Page, this will be logged as a Pending payment. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction.

    Please follow these steps:

    1. Right click on the Paypal Payment Tool

    2. Click Properties

    3. Find "Pending Payment Email" and set to "Yes"

    Thanks,

    Sidharth

  • Profile Image
    sidharth_kch
    Answered on June 06, 2013 at 02:12 AM

    @nyouarch

    No you don't have to upgrade to receive the payment submissions. FYI, you can only receive 10 payment submission in a month.

    Thanks,

    Sidharth