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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Having difficulty receiving emails

    Asked by nyouarch on June 06, 2013 at 12:50 AM

    Good day, 


    First off thank you very much for creating this! Love it. Need it. 

    I have my jot form setup to accept payments using paypal. However, when I was testing it, my order "went through" but my paypal account was never charged and I also did not receive a confirmation email to the email associated with my jotform. 


    Do I need to be upgrade my jotform membership for this to work correctly? Or what is going wrong?




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    Answered by sidharth_kch on June 06, 2013 at 02:09 AM


    I checked your form's submission and see that you have a pending payment and that's the reason you have not received the notification email.

    To Know more about Incomplete Payment or Pending Submissions, please kindly check this guide: https://www.jotform.com/help/135-How-to-View-Pending-Submissions

    If user don't settle the payment after being redirected to the Payment Page, this will be logged as a Pending payment. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction.

    Please follow these steps:

    1. Right click on the Paypal Payment Tool

    2. Click Properties

    3. Find "Pending Payment Email" and set to "Yes"



  • Profile Image

    Answered by sidharth_kch on June 06, 2013 at 02:12 AM


    No you don't have to upgrade to receive the payment submissions. FYI, you can only receive 10 payment submission in a month.