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Having difficulty receiving emailsAsked by nyouarch on June 06, 2013 at 12:50 AM
First off thank you very much for creating this! Love it. Need it.
I have my jot form setup to accept payments using paypal. However, when I was testing it, my order "went through" but my paypal account was never charged and I also did not receive a confirmation email to the email associated with my jotform.
Do I need to be upgrade my jotform membership for this to work correctly? Or what is going wrong?
I checked your form's submission and see that you have a pending payment and that's the reason you have not received the notification email.
To Know more about Incomplete Payment or Pending Submissions, please kindly check this guide: https://www.jotform.com/help/135-How-to-View-Pending-Submissions
If user don't settle the payment after being redirected to the Payment Page, this will be logged as a Pending payment. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction.
Please follow these steps:
1. Right click on the Paypal Payment Tool
2. Click Properties
3. Find "Pending Payment Email" and set to "Yes"
No you don't have to upgrade to receive the payment submissions. FYI, you can only receive 10 payment submission in a month.