- nyouarchAsked on June 06, 2013 at 12:50 AM
First off thank you very much for creating this! Love it. Need it.
I have my jot form setup to accept payments using paypal. However, when I was testing it, my order "went through" but my paypal account was never charged and I also did not receive a confirmation email to the email associated with my jotform.
Do I need to be upgrade my jotform membership for this to work correctly? Or what is going wrong?
- sidharth_kchAnswered on June 06, 2013 at 02:09 AM
I checked your form's submission and see that you have a pending payment and that's the reason you have not received the notification email.
To Know more about Incomplete Payment or Pending Submissions, please kindly check this guide: https://www.jotform.com/help/135-How-to-View-Pending-Submissions
If user don't settle the payment after being redirected to the Payment Page, this will be logged as a Pending payment. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction.
Please follow these steps:
1. Right click on the Paypal Payment Tool
2. Click Properties
3. Find "Pending Payment Email" and set to "Yes"
- sidharth_kchAnswered on June 06, 2013 at 02:12 AM
No you don't have to upgrade to receive the payment submissions. FYI, you can only receive 10 payment submission in a month.