- aajohnsAsked on June 06, 2013 at 08:49 AM
For the first few days after creating my form, June 3-4, I received email alerts. The last couple of days Ihave not even though I have had forms submitted. They are not in my spam or junk folder. The url: https://secure.jotformpro.com/form/22415888434965 Otherwise, I love Jotforms and have been a loyal supporter for over a year.
I look forward to hearing from you. Alice Johns email@example.com
- dinesh-itAnswered on June 06, 2013 at 09:09 AM
Hi, Sorry for the inconvenience.
One of Your mail ID - recipient mail ID in Notification 1 has been in our bounce list,
Result: firstname.lastname@example.org is IN the bounce list
Reason(s) : 5.4.7 - Delivery expired (message too old) 'timeout'
Result: email@example.com is NOT in the bounce list
I have removed it from our bounce list.
Please read this tutorial to avoid such problems in future: How to setup email alerts to prevent emails not being received issues