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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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    I am not receiving email alerts

    Asked by aajohns on June 06, 2013 at 08:49 AM

    For the first few days after creating my form, June 3-4, I received email alerts.  The last couple of days Ihave not even though I have had forms submitted.  They are not in my spam or junk folder.  The url:  https://secure.jotformpro.com/form/22415888434965  Otherwise, I love Jotforms and have been a loyal supporter for over a year.

    I look forward to hearing from you.  Alice Johns  sunnytraveltrip@hotmail.com 

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    Answered by dinesh-it on June 06, 2013 at 09:09 AM

    Hi, Sorry for the inconvenience.

    One of Your mail ID - recipient mail ID in Notification 1  has been in our bounce list, 

    Result: sunnytraveltrip@hotmaill.com is IN the bounce list

    Reason(s) : 5.4.7 - Delivery expired (message too old) 'timeout'

    Result: transcanyonshuttle@gmail.com is NOT in the bounce list

    I have removed it from our bounce list.

    Please read this tutorial to avoid such problems in future: How to setup email alerts to prevent emails not being received issues


    Thank you.