What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    I am not receiving email alerts

    Asked by aajohns on June 06, 2013 at 08:49 AM

    For the first few days after creating my form, June 3-4, I received email alerts.  The last couple of days Ihave not even though I have had forms submitted.  They are not in my spam or junk folder.  The url:  https://secure.jotformpro.com/form/22415888434965  Otherwise, I love Jotforms and have been a loyal supporter for over a year.

    I look forward to hearing from you.  Alice Johns  sunnytraveltrip@hotmail.com 

    Page URL:
    https://secure.jotformpro.com/form/22415888434965

    email email alerts hotmail love
  • Profile Image

    Answered by dinesh-it on June 06, 2013 at 09:09 AM

    Hi, Sorry for the inconvenience.

    One of Your mail ID - recipient mail ID in Notification 1  has been in our bounce list, 

    Result: sunnytraveltrip@hotmaill.com is IN the bounce list

    Reason(s) : 5.4.7 - Delivery expired (message too old) 'timeout'

    Result: transcanyonshuttle@gmail.com is NOT in the bounce list


    I have removed it from our bounce list.

    Please read this tutorial to avoid such problems in future: How to setup email alerts to prevent emails not being received issues

     

    Thank you.