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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Issues with the form and log-in

    Asked by Ryan Zanfei on June 06, 2013 at 09:04 AM

    Hi there,

    We use you for our website, Tasty Peach Studios, and for some reason, the past month our 'contact us' has been down and unable to recive emails that should have been redirected to us ( tastypeachstudios@yahoo.com ) I submited a change for password, but I still have yet to recive an e-mail to do so. I'm having some issues, but need help in fixing them.


    Please contact us back as soon as possible. Thank you,


    -Ryan Zanfei

    Tasty Peach Studios

    Page URL:

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    JotForm Support

    Answered by Welvin on June 06, 2013 at 09:25 AM

    Hi Ryan,

    All the aforementioned issues happen to your form and account because your email address have been landed to our bounce list due to the following reason:

    Reason(s) : 5.3.0 - Other mail system problem 554-'Message not allowed - [PH01] Email not accepted for policy reasons.  Please visit http://postmaster.yahoo.com/errors/postmaster-27.html [120]'

    You can find the reason and the solutions for this issue on this article: How To Setup Email Alerts To Prevent NOT Receiving Email Alerts & Bouncing Issues.

    I have removed your email address from our bounce list, you should be able to reset your password now and receive email notification from the form.