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    Unable To Receive Email Form Notification

    Asked by jmullett on June 06, 2013 at 10:02 AM

    I have an email setup and the test email works but when I actually submit the form I don't get an email. Any suggestions?

     

    Thanks!

    John

     

    email thanks
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    Answered by jefreylandicho on June 06, 2013 at 10:17 AM

    Please try adding a Sender Name in your email notification and see if it resolves the issue.

    To add a Sender Name, click the Reply-To and Recipient Settings.

    If the issue still persist, please contact us again.

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    Answered by jmullett on June 06, 2013 at 10:45 AM

    Still no luck unfortunately, I added a Sender name and it still iisn't coming through. Only the Test is working.

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    Answered by steamboatpilot on June 06, 2013 at 10:52 AM

    We're having the same problem, but with an existing form that we've been using for some time.  Test emails work, but the form no longer sends notification emails out.

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    Answered by sidharth_kch on June 06, 2013 at 11:11 AM

    @steamboatpilot

    You should alsways start a seperate thread for your issue.

    Please let us know your form ID so that we can have a look at your issue.

    Thanks,

    Sidharth

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    Answered by sidharth_kch on June 06, 2013 at 11:18 AM

    @jmullett

    I checked your form's notification setup and don't see any issue with that. I checked our email server logs and see the emails are getting delivered to your email id. Here is the logs for your reference:

    /var/log/jotform/amazonSES.log:[06/Jun/2013:10:31:51 -0400] 31544194178155 AmazonSES Sent email to WbospromotionWebMail@wbos.com - MessageID:0000013f19e69c11-e61e9c23-73b3-4962-9748-854b4ac46899-000000 - RequestId:d39fbe17-ceb5-11e2-a2f8-6ffba0834eeb

    Request you to please check your SPAM folder and see if the emails are there. Let us know if you continue to have this issue.

    Thanks,

    Sidharth