What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Bug: Host Access Denied - XML error on Jpgs!

    Asked by eggybread on June 06, 2013 at 10:06 AM
    Hi, I'm getting the following error on random files through my 'Seller' form when trying to access photo's uploaded by users... I have tried 3 different browsers. The current one i'm trying to access it ikea sail.jpg on a recent submission from. Please help. Mark Davies.............
    This XML file does not appear to have any style information associated with it. The document tree is shown below.
    <Error>
    <Code>AccessDenied</Code>
    <Message>Access Denied</Message>
    <RequestId>05A1907CC16139FE</RequestId>
    <HostId>
    0w3VpmHC3oMh2co2ifQK6bls4qpt0kLhtkqe3SZCS/kwxnzbnlvoKXqzUYK39d+F
    </HostId>
    </Error>
    xml xml error style jpg message
  • Profile Image
    JotForm Support

    Answered by KadeJM on June 06, 2013 at 10:34 AM

    We are very sorry about this issue. I've opened up a bug report about this and forwarded it to our Development Team. We will let you know as soon as it's been corrected.

  • Profile Image
    JotForm Support

    Answered by liyam on June 12, 2013 at 07:16 AM

    Hello eggybread. I might be missing something out since I couldn't find anything that has this error. Can you provide the date/time of the submission that you are having this problem?

    Thanks.