What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    I lost PayPal when I edited my form. Can't figure out how to get it back!

    Asked by lbradstreet on June 06, 2013 at 10:45 AM
    Page URL:

  • Profile Image

    Answered by dinesh-it on June 06, 2013 at 10:56 AM

    Hi, Do you mean the paypal integration with your form?

    I am able to see the paypal Integration below the Cancellation Policy.



    Is this your Problem? If not, Please Explain us Little More.

    Thank you.

  • Profile Image

    Answered by lbradstreet on June 06, 2013 at 11:08 AM

    When you click on Submit Form, it doesn't take you to the PayPal option. I have had several registrations, but none of them were paid. What am I missing?

  • Profile Image

    Answered by dinesh-it on June 06, 2013 at 11:42 AM

    Hi, you have added My Products two times one with PayPal integration and one normal check box. That may be the problem. Did you need those twice? When I select the check box of paypal field its working fine.

    Please remove the My Products field under sub-typeI(if known) field.

    Remove this field


    Hope this will solve your Problem.

  • Profile Image

    Answered by dinesh-it on June 06, 2013 at 11:47 AM

    I cloned your form and removed that field. And everything is working fine now. Here is the cloned form.

    Thank you.