What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    My account has been suspended - I don't know why?

    Asked by netnanny on April 21, 2011 at 08:30 AM

    Just when I thought Jot Forms was fab, I get a message saying my account is suspended - and I don't know why?  Please could you advise.

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    JotForm Support

    Answered by NeilVicente on April 21, 2011 at 09:06 AM

    Hi,

    Your account was automatically suspended by our anti-phishing filter due to some of your forms which appears like phishing forms, the Sign-in forms in particular.

    Please be aware that Jotform does not have the ability, and therefore should not be used, as a form of Member Login/Registration system. That is exactly the reason why those forms triggered our anti-phishing system and suspended your account.

    I have deleted those forms and reactivated your account. Do not try creating similar forms again else you run the risk of getting permanently banned. I apologize for this inconvenience, but I hope you understand our policy against malicious internet activities.

    Thank you for your understanding.

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    Answered by Lauren Henry  on June 29, 2017 at 11:43 AM

     I get a message saying my account is suspended - and I don't know why?  Please could you advise.

    and reactive my account again please 

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    JotForm Support

    Answered by AIDAN on June 29, 2017 at 02:15 PM

    @Lauren I will be addressing your request in this new thread: https://www.jotform.com/answers/1187581