Retrieve login details

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    PermissionsBooks
    Asked on June 06, 2013 at 12:00 PM

    I cannot remember my user name and password, so I created a new user name. If I duplicated an existing form, will the iFrame location change? I want to continue making minor changes (text, color, questions, etc) without changing the ACTUAL location of the iFrame as it is housed on an external site.

     

    I posted a question how to retrieve my user name and password and have not heard back. Please help!

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    Morian
    Answered on June 06, 2013 at 12:15 PM

    Hello! I did reply to your question on how to retrieve your username and password here

    http://www.jotform.com/answers/226129-help-i-forgot-my-login-details-#1

    Please check the email associated in your previous account that I posted in that thread and let us know if you are able to reset your previous account. Thanks!

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    PermissionsBooks
    Answered on June 06, 2013 at 12:20 PM

    I am not able to access that link. 

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    Morian
    Answered on June 06, 2013 at 12:23 PM

    Oh, I'm sorry.

    Anyway, when I checked your account I saw that this email is associated with your account --

    chandreyi.das@wolterskluwers.com

    I requested for the reset instructions to be sent to that so please check that email.

    Thanks!

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    PermissionsBooks
    Answered on June 06, 2013 at 12:27 PM

    Is this the email which is associated with this form?

    http://form.jotform.us/form/31296526929162

     

    The email you're mentioning is what I had to create today because I am unable to access my previous account. The user name I set up with is permissions_books

     

    Thank You!

     

  • Profile Image
    Morian
    Answered on June 06, 2013 at 12:33 PM

    According to our records, yes, that is the email associated with that form. And according to our record as well, it was created 2013-05-10

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    PermissionsBooks
    Answered on June 06, 2013 at 12:38 PM

    I spelled my own email wrong, hence why I am not receiving an email to reset my password. Is there any way this can be fixed?? 

    The email should be: Chandreyi.Das@wolterskluwer.com (i added an extra S after kluwer)

     

    Thank You!

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    Morian
    Answered on June 06, 2013 at 12:48 PM

    Yes, I went ahead and corrected that and asked for the reset instructions to be sent to that email ad

    chandreyi.das@wolterskluwer.com

    Please check that email and follow the instructions. Thanks!