What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Retrieve login details

    Asked by PermissionsBooks on June 06, 2013 at 12:00 PM

    I cannot remember my user name and password, so I created a new user name. If I duplicated an existing form, will the iFrame location change? I want to continue making minor changes (text, color, questions, etc) without changing the ACTUAL location of the iFrame as it is housed on an external site.

     

    I posted a question how to retrieve my user name and password and have not heard back. Please help!

    name User Name site
  • Profile Image
    JotForm Support

    Answered by Morian on June 06, 2013 at 12:15 PM

    Hello! I did reply to your question on how to retrieve your username and password here

    http://www.jotform.com/answers/226129-help-i-forgot-my-login-details-#1

    Please check the email associated in your previous account that I posted in that thread and let us know if you are able to reset your previous account. Thanks!

  • Profile Image

    Answered by PermissionsBooks on June 06, 2013 at 12:20 PM

    I am not able to access that link. 

  • Profile Image
    JotForm Support

    Answered by Morian on June 06, 2013 at 12:23 PM

    Oh, I'm sorry.

    Anyway, when I checked your account I saw that this email is associated with your account --

    chandreyi.das@wolterskluwers.com

    I requested for the reset instructions to be sent to that so please check that email.

    Thanks!

  • Profile Image

    Answered by PermissionsBooks on June 06, 2013 at 12:27 PM

    Is this the email which is associated with this form?

    http://form.jotform.us/form/31296526929162

     

    The email you're mentioning is what I had to create today because I am unable to access my previous account. The user name I set up with is permissions_books

     

    Thank You!

     

  • Profile Image
    JotForm Support

    Answered by Morian on June 06, 2013 at 12:33 PM

    According to our records, yes, that is the email associated with that form. And according to our record as well, it was created 2013-05-10

  • Profile Image

    Answered by PermissionsBooks on June 06, 2013 at 12:38 PM

    I spelled my own email wrong, hence why I am not receiving an email to reset my password. Is there any way this can be fixed?? 

    The email should be: Chandreyi.Das@wolterskluwer.com (i added an extra S after kluwer)

     

    Thank You!

  • Profile Image
    JotForm Support

    Answered by Morian on June 06, 2013 at 12:48 PM

    Yes, I went ahead and corrected that and asked for the reset instructions to be sent to that email ad

    chandreyi.das@wolterskluwer.com

    Please check that email and follow the instructions. Thanks!