The submission data is not sent to the Monday.com Integration

  • Gestora
    Asked on April 15, 2020 at 1:07 AM

    I ve made every steps and concluded the integration but, it doens't update the information on Monday, could u help me?

  • roneet
    Replied on April 15, 2020 at 5:15 AM

    Could you please disconnect the Mondayintegration and add the API key once again. Also, try to map one or two fields to see if these data are sent to the Monday.com. Also, try creating a new API key:

    https://monday.com/developers/v2#authentication-section-accessing-tokens

    Please give it a try and let us know if the issue still remains?

    Thanks.

  • Gestora
    Replied on April 15, 2020 at 12:28 PM
    Não irei mais usar o jotform obrigada
    Atenciosamente,
    *Ana Paula AndersenGerente Condominial14-99756 4783*
    Em qua., 15 de abr. de 2020 às 06:15, JotForm
    escreveu:
    ...
  • Welvin Support Team Lead
    Replied on April 15, 2020 at 3:15 PM

    We apologize for the inconvenience this has caused to your end.

    I tried checking your integration, but I cannot get into it due to some errors. I am checking this for you, and I'll let you know about the outcome.

    If you've already decided to cancel, please update this thread and we'll proceed with such request. 


  • Welvin Support Team Lead
    Replied on April 15, 2020 at 3:31 PM

    Thank you for waiting.

    I get this to work with changing the Nome field to our Full Name field instead of the Short Text Entry:

    The submission data is not sent to the Monday Screenshot 20

    Condomínio = Dropdown on Monday.

    Bloco = Text field on Monday.

    Unidade = Numbers on Monday.

    Demanda = Long Texts on Monday.

    Status = the default Status field on Monday, but with edited labels. 


    Here's a cloned version of your form: https://form.jotform.com/201056322265950.

    Monday Board: https://jotform8.monday.com/boards/531010594 (I sent you a Guest invite). Kindly check.

  • Gestora
    Replied on April 21, 2020 at 9:28 PM
    Hello Please cancel my signature i want my Money back to my credit card.
    I wont use jotform anymore
    Thank u
    Em qua, 15 de abr de 2020 16:15, JotForm escreveu:
    ...
  • Welvin Support Team Lead
    Replied on April 21, 2020 at 10:32 PM

    We're sorry to see you go. As requested, I've canceled the subscription and refunded your payment. Expect the refund return to your card within 4-10 business days. 

  • Gestora
    Replied on April 22, 2020 at 11:28 AM
    Thank you for your help!
    Atenciosamente,
    *Ana Paula AndersenGerente Condominial14-99756 4783*
    Em ter., 21 de abr. de 2020 às 23:32, JotForm
    escreveu:
    ...