What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
1 of my 3 forms stopped working on my websiteAsked by tirnet on June 06, 2013 at 12:43 PM
I have only 1 of my 3 forms just all of sudden stop working. All the forms are on the same webpage and have been for about a year now with no issues. I use Weebly Drop & Drag web builder. I have removed source html code and re embedded with no luck. I did create a 4th form and it worked with ZERO issues. I since deleted it. (( I would have uploaded a screen shot of that but I can only see a way to forward one image with your support page ))
Steps 1. click on source or embedded copy text.
Step 2. go to my website builder (Weebly) drop and drag new box for CUSTOM HTML SOURCE and copy source
Step 3. Click publish website.
Step 4. Verify website works with new form. <NO>
Remember if I create an entire new form it works flawlessly. However I need to use the current form I created because it took me a weeks to build that complacated of a site.
Hello there! You mentioned that if you create a new form, it works perfectly but would rather just use the form you created, right? Have you tried to simply clone the current form you have and then try to embed the cloned form to your site?
Here's a guide on how to clone an existing form,
well, that solution did not solve anything. any other options. I am sure has to do with the <next Page> button pointing accurately to the form on Jotform.
I did clone your form and tried to remove and re-add the pagebreak and I did reproduce the issue that you are having. There shouldn't have been a back button at the initial page and clicking next obviously move it to the next page but didn't.
I have escalated the issue and reported to our developers. We'll let you know as soon as it is fixed. Thanks!
thanks. desperately awaiting answers!
We'll let you know through this thread. Thanks!
I leave for vacation today for 1 week. If I dont get an answer today will you this issues be closed when I get back?
Unfortunately, we cannot give you an ETA on this. As soon as there are any update on this you will get the notification via this thread.