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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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  • Profile Image

    1 of my 3 forms stopped working on my website

    Asked by tirnet on June 06, 2013 at 12:43 PM

    I have only 1 of my 3 forms just all of sudden stop working.  All the forms are on the same webpage and have been for about a year now with no issues. I use Weebly Drop & Drag web builder.  I have removed source html code and re embedded with no luck.  I did create a 4th form and it worked with ZERO issues.  I since deleted it.  (( I would have uploaded a screen shot of that but I can only see a way to forward one image with your support page ))

    Steps 1. click on source or embedded copy text.

    Step   2. go to my website builder (Weebly) drop and drag new box for CUSTOM HTML SOURCE and copy source

    Step   3.  Click publish website.

    Step   4.  Verify  website works with new form.  <NO>

    Remember if I create an entire new form it works flawlessly.  However I need to use the current form I created because it took me a weeks to build that complacated of a site.

    Please help!

    Rs;

    Frank

    Page URL:
    http://theinsuranceresource.net/quotes.html

    Screenshot
    stopped working 3 new form source publish create
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    JotForm Support

    Answered by Morian on June 06, 2013 at 01:36 PM

    Hello there! You mentioned that if you create a new form, it works perfectly but would rather just use the form you created, right? Have you tried to simply clone the current form you have and then try to embed the cloned form to your site?

    Here's a guide on how to clone an existing form,

    http://www.jotform.com/help/42-How-to-clone-an-existing-form-from-a-URL

    Thanks!

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    Answered by tirnet on June 06, 2013 at 01:52 PM

    well, that solution did not solve anything.  any other options.  I am sure has to do with the <next Page> button pointing accurately to the form on Jotform.  

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    JotForm Support

    Answered by Morian on June 06, 2013 at 03:38 PM

    I did clone your form and tried to remove and re-add the pagebreak and I did reproduce the issue that you are having. There shouldn't have been a back button at the initial page and clicking next obviously move it to the next page but didn't.

    I have escalated the issue and reported to our developers. We'll let you know as soon as it is fixed. Thanks!

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    Answered by tirnet on June 06, 2013 at 03:41 PM

    thanks. desperately awaiting answers!

    Frank

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    JotForm Support

    Answered by Morian on June 06, 2013 at 03:43 PM

    We'll let you know through this thread. Thanks!

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    Answered by tirnet on June 07, 2013 at 09:06 AM

    I leave for vacation today for 1 week.  If I dont get an answer today will you this issues be closed when I get back?

  • Profile Image

    Answered by sidharth_kch on June 07, 2013 at 09:52 AM

    @tirnet

    Unfortunately, we cannot give you an ETA on this. As soon as there are any update on this you will get the notification via this thread.

    Thanks,

    Sidharth

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    JotForm Support

    Answered by NeilVicente on June 13, 2013 at 11:45 PM

    Fixed.

    Best regards