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    Submissions Page: Delete All button deletes all submissions when you are seeing a custom time frame

    Asked by jasonkugler on June 06, 2013 at 12:53 PM

    I just lost some data based on a glitch in your system.  When viewing "Form Submissions" and choosing a "Custom Time Frame", then hitting the "Delete All" button.. IT DELETES ALL SUBMISSIONS, NOT JUST THE CUSTOM TIME FRAME... I think this should be considered a very urgent fix so more people don't lose data.

    Submissions submissions page custom time frame Glitch all submissions
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    Answered by dinesh-it on June 06, 2013 at 01:38 PM

    Hi, Thank you for creating a new thread. I have just created a ticket for this bug report. You will be notified once it is solved. 

    Thank you.

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    Answered by jasonkugler on June 06, 2013 at 01:43 PM
    Big thanks! You guys are great. Thanks for the fast response!
    Jason
    --
    COPY-IT
    5344 Jackson Drive
    La Mesa, CA 91942
    (619) 698-7000 store
    (619) 698-5000 fax
    info@copy-it.com
    *www.copy-it.com *
    *
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    *www.facebook.com/copyitonline*
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    JotForm Founder

    Answered by aytekin on June 07, 2013 at 11:10 AM

    So, when you click on DELETE ALL it did not ask for your password?

    We have that password confirmation to prevent accidental clicks. And the button says "Delete All Submissions". 

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    JotForm Founder

    Answered by aytekin on June 07, 2013 at 11:12 AM

    Sorry, I misunderstood. You mean you only want to delete submissions in a specific time frame and it deletes all instead. I am not sure what would be the ideal solution. We should probably remove that button when a custom time frame is selected. 

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    Answered by jasonkugler on June 07, 2013 at 11:32 AM
    Basically, however you do it, I think there should be an option to delete a
    range of submissions. The problem I have is that I end up sitting on the
    computer for 30 minutes, one by one, clicking delete. It takes a long time
    since I have files attached to each one submission. Since you have a way
    of searching and finding a range of submissions based on time, there should
    be a way to delete that custom time frame of submissions. Does that make
    sense?
    Example - In gmail I can search for a time range of emails and delete just
    those emails rather than one by one deleting.
    Thanks again for your attention to this.
    Jason Kugler
    --
    COPY-IT
    5344 Jackson Drive
    La Mesa, CA 91942
    (619) 698-7000 store
    (619) 698-5000 fax
    info@copy-it.com
    *www.copy-it.com *
    *
    *
    *www.facebook.com/copyitonline*
    *
    *
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    Answered by dinesh-it on June 07, 2013 at 12:17 PM

    Hi, @jasonkugler we understood the problem.

    And the bug report is already assigned to our Developers. You will get Update via this thread if any.

    Thank you.

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    Answered by jasonkugler on June 07, 2013 at 12:20 PM
    Okay thanks!
    Jason
    --
    COPY-IT
    5344 Jackson Drive
    La Mesa, CA 91942
    (619) 698-7000 store
    (619) 698-5000 fax
    info@copy-it.com
    *www.copy-it.com *
    *
    *
    *www.facebook.com/copyitonline*
    *
    *
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    Answered by tiffanystone on March 12, 2015 at 11:51 AM

    Good morning,

    I am now having an issue opposite of this.  I have over 7000 submissions and need to delete only a specific time period. However, when I have that date range selected in the filter it does not only show the time frame I have selected, it still shows ALL submissions.  Also, when I chose to delete all submissions within that time frame it did not delete them.  They still appeared on the submissions page and also on the grid below.  I need this to work because it would take an incredible amount of time to delete them one at a time.

    Thank you,

    Tiffany Stone

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    JotForm Support

    Answered by ashwin_d on March 12, 2015 at 12:59 PM

    Hello Tiffany,

    This is a very old thread and though the issue is related but it is a different issue. I have moved your question to a new thread and you will be answered here:  http://www.jotform.com/answers/531948 

    Thank you!