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    Forms not sending correctly

    Asked by azdvs on June 06, 2013 at 02:00 PM

    We have a form, it works when we try it here in Phoenix, but when outside users try to use it and submit, it does not send the form submission to the email asvhtuc-newuser@azdvs.gov like it is supposed to. We are Mac users using and they are Windows so IE users. Is there something wrong with using these forms from Internet Explorer?


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    Answered by EliezerN on June 06, 2013 at 02:54 PM


    I've cheked your form and as far as I see there is one detail that could be the cause of this issue. And it's that the Sender Email option is not set to noreplay@jotform.com.


    I also cloned your form and tested it in IE6.0,7.0 and it works great, however when  I test it in IE8.0 it shows problems to display the form, but I don't think it is related with the same issue.

    So, I would kindly recommend to set the Sender Email to noreplay@jotform.com first, test it and if the issue still persists let us know.

    You can also refer to the next guide to learn more about it: How to setup email alerts to prevent email bouncing related issues.

    Let us know if you need further assistance.