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    Forms not sending correctly

    Asked by azdvs on June 06, 2013 at 02:00 PM

    We have a form, it works when we try it here in Phoenix, but when outside users try to use it and submit, it does not send the form submission to the email asvhtuc-newuser@azdvs.gov like it is supposed to. We are Mac users using and they are Windows so IE users. Is there something wrong with using these forms from Internet Explorer?

     

    Page URL:
    https://secure.jotform.us/form/22193990697165

    email
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    Answered by EliezerN on June 06, 2013 at 02:54 PM

    Hello,

    I've cheked your form and as far as I see there is one detail that could be the cause of this issue. And it's that the Sender Email option is not set to noreplay@jotform.com.

     

    I also cloned your form and tested it in IE6.0,7.0 and it works great, however when  I test it in IE8.0 it shows problems to display the form, but I don't think it is related with the same issue.

    So, I would kindly recommend to set the Sender Email to noreplay@jotform.com first, test it and if the issue still persists let us know.

    You can also refer to the next guide to learn more about it: How to setup email alerts to prevent email bouncing related issues.

    Let us know if you need further assistance.

    Thanks!