- azdvsAsked on June 06, 2013 at 02:00 PM
We have a form, it works when we try it here in Phoenix, but when outside users try to use it and submit, it does not send the form submission to the email email@example.com like it is supposed to. We are Mac users using and they are Windows so IE users. Is there something wrong with using these forms from Internet Explorer?
- EliezerNAnswered on June 06, 2013 at 02:54 PM
I've cheked your form and as far as I see there is one detail that could be the cause of this issue. And it's that the Sender Email option is not set to firstname.lastname@example.org.
I also cloned your form and tested it in IE6.0,7.0 and it works great, however when I test it in IE8.0 it shows problems to display the form, but I don't think it is related with the same issue.
So, I would kindly recommend to set the Sender Email to email@example.com first, test it and if the issue still persists let us know.
You can also refer to the next guide to learn more about it: How to setup email alerts to prevent email bouncing related issues.
Let us know if you need further assistance.