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    Replying to an email and it goes to someone completely different

    Asked by ICFforms on June 06, 2013 at 04:32 PM

    I replied to an email of someone who submitted an application and that email went to someone completely different.  I thought I had just messed up somehow, but another staff member had the same thing happen to them.  

    I pasted a copy of the email I sent to Rafael, but the email actually went to Sharon Dean.  

    Can you please tell me what has happended because we will be responding to several of our applicants through the reply button.

    I look forward to hearing from you.

    Jackie Burton 



    Hi Rafael,

    The client log information you uploaded does not meet the minimum requirements of 100 coaching hours with 75 of them being paid hours.  Please update your coaching log to include these hours, so I can approve your application.


    Let me know when you have uploaded the additional information.  Let me know if you have any questions.


    Have a great day.

    Jackie Burton

    On 2013-05-08 10:36:07, <srdean928@bellsouth.net> submitted:

    ·         Submission Date  

    2013-05-08 10:36:07

    ·         Approval Status  


    ·         Application Number  


    ·         Please enter your Full name  


    ·         Please enter your email address.  


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    JotForm Support

    Answered by Mike_T on June 06, 2013 at 05:21 PM

    Thank you for contacting us.

    Are you referring to the Reply option on a form Submissions page?

    If yes, please provide us with the name/ID of affected form. Then, we will try to check this further.