What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Blank Fields On Confirmation Email

    Asked by realdeallaundry on June 06, 2013 at 07:35 PM

    When my clients recieve thier confirmation email, some of the fields are blank on thier end. On the other hand, when I get my notifier, all the information shows. Is there a reason for this? Is there a way to fix this?

    Page URL:
    http://www.realdeallaundry.com/order-online

    email
  • Profile Image

    Answered by pinoytech on June 06, 2013 at 08:26 PM

    Hi,

    Sorry for the inconvenience that may have caused. After invistigating your form, I found out that those empty fields showed on autoresponder received by your customer is had something to do with your form's condition. In order to fixed that, just simply Enable "Hide Empty Fields on Emails" feature to automatically hide empty fields on received notification/autoresponder.

    If you need further assistance, do let us know.

    Thank you!