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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Can you check if notifications emails are bounced back to you?

    Asked by acctforms on June 06, 2013 at 08:37 PM

    We have a from called check requests. Of the last 6 submissions only 2 of them made it to us.

     

    thank you.

     

    Page URL:
    https://secure.jotformpro.com/form/31424598855970

    Screenshot
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    Answered by khrisell on June 06, 2013 at 09:47 PM

    Hello,

    acct@worldviewtravel.com is NOT in the bounce list

     

    Here's your email logs:

    Current Server: /var/log/mail.log:Jun 5 14:40:31 us-app2 sm-mta[10016]: r55IeU6u010014: to=<acct@worldviewtravel.com>,
    delay=00:00:01, xdelay=00:00:01,
    mailer=esmtp, pri=126664, relay=mx1.emailsrvr.com. [173.203.2.36], dsn=2.0.0,
    stat
    =Sent (Ok: queued as 3B/FD-05693-F168FA15)

    Feel free to let us know if you need further assistance.
    Thank you for using JotForm.
  • Profile Image

    Answered by khrisell on June 06, 2013 at 09:49 PM
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    Answered by capetechtress on May 28, 2014 at 07:55 PM

    Where is this article? Nothing comes up when I click the link.

  • Profile Image

    Answered by Carina on May 28, 2014 at 08:11 PM

    @capetechtress

    Please try this link instead:

    http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    Thanks for bringing this to our attention.

    If you need further support please let us know in a new thread.

    Thank you