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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cannot upgrade my plan to economy

    Asked by pintosevich on June 07, 2013 at 05:01 AM

    My account: pintosevich

    I want to change my plan to Economy. When i go to Pricing and click Upgrade, popup says that everything is ok. But when i close this popup, my acc logouts and i have still Premium account.

    Please help me quickly because i cannot receive submissions.

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    JotForm Support

    Answered by EltonCris on June 07, 2013 at 05:39 AM


    I just recheck your account now and it has been upgraded to "Economy" plan. Just kindly relogin once more to be able to see the changes.

    Thank you for your continued patronage!

    Best Regards!

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    Answered by pintosevich on June 17, 2013 at 04:51 AM

    Hey! WTF! I have upgraded to economy plan (7 june). Until 14 june everything was well but then from my paypal account ware taken $9.95 and my account was downgraded to premium.

    printscreen: http://pintosevich.com/jotform.png 

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    Answered by pintosevich on June 17, 2013 at 07:38 AM

    Hey! Will you return me my economy plan and my money?

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    JotForm Support

    Answered by Goldo on June 17, 2013 at 07:44 AM

    We are very sorry for the late reply.

    We have reinstated your account to the Economy plan and have requested for a $9.95 refund. We will immediately let you know once $9.95 refund is issued.


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    JotForm Founder

    Answered by aytekin on June 21, 2013 at 09:43 AM

    Your refund is all set now. Thanks.