- pintosevichAsked on June 07, 2013 at 05:01 AM
My account: pintosevich
I want to change my plan to Economy. When i go to Pricing and click Upgrade, popup says that everything is ok. But when i close this popup, my acc logouts and i have still Premium account.
Please help me quickly because i cannot receive submissions.
- JotForm SupportEltonCrisAnswered on June 07, 2013 at 05:39 AM
I just recheck your account now and it has been upgraded to "Economy" plan. Just kindly relogin once more to be able to see the changes.
Thank you for your continued patronage!
- pintosevichAnswered on June 17, 2013 at 04:51 AM
Hey! WTF! I have upgraded to economy plan (7 june). Until 14 june everything was well but then from my paypal account ware taken $9.95 and my account was downgraded to premium.
- pintosevichAnswered on June 17, 2013 at 07:38 AM
Hey! Will you return me my economy plan and my money?
- JotForm SupportGoldoAnswered on June 17, 2013 at 07:44 AM
We are very sorry for the late reply.
We have reinstated your account to the Economy plan and have requested for a $9.95 refund. We will immediately let you know once $9.95 refund is issued.
- JotForm FounderaytekinAnswered on June 21, 2013 at 09:43 AM
Your refund is all set now. Thanks.