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  • Profile Image
    JotForm Support

    How to include headings in email alerts and have only answered fields shown

    Asked by abajan on June 07, 2013 at 06:34 AM

    This form demonstrates the desired outcome. Submit it after completing any or all of its fields and then check your inbox.

    Here's how it was done:

    If the form is cloned and its injected CSS removed or commented out, two extra fields will be revealed. The Default Value button (pictured below) was used to insert a space into each of the said field's text boxes:


    Without the spaces, those fields won't be shown because the form is set to hide empty fields on emails:

    (Setup & Embed tab > Preferences > Advanced Settings)


    The disadvantage with this workaround is that the "headings" appear in the table of the form's submission records:

    email email alerts in email alerts JotForm POST www
  • Profile Image

    Answered by mmunguia on June 07, 2013 at 09:52 AM

    We have many forms for which we need to hide empty fields (all our forms, really).  I am giving you here an example: Form # 30243769567160

    Thank you.

  • Profile Image
    JotForm Support

    Answered by EltonCris on June 07, 2013 at 10:59 AM

    @mmunguia 

    I am not sure if there's any possible solution for this except the one we had in the preferences settings. Though, notification needs not to be edited since it only support "untouched" notification. However, the said request has been escalated to our dev team already and hopefully they will come up with a more refined version specially for the edited notifications.

    My colleague will also get in touch with you if they have solutions available. Thank you!

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    JotForm Support

    Answered by abajan on June 08, 2013 at 06:56 AM

    It should be noted that both replies above were posted before the workaround was posted in the opening post.