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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

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We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Upload Fails at 99.8%

    Asked by macjacart on June 07, 2013 at 10:10 AM

    Hi,

     

    Many of my customers are complaining that their uploads are reaching 99.8% and then they say that Upload has Failed.

     

    Could you please look into the issue and get back to me as soon as possible?

     

    Thanks,

    Page URL:
    http://macjacartiststudio.com/Default.aspx?pageId=1598669

    Screenshot
    uploads thanks
  • Profile Image
    JotForm Support

    Answered by EltonCris on June 07, 2013 at 11:13 AM

    Hi,

    I can upload my files fine though I'm afraid this might be related to the secure connection on your form. I would suggest not to use secure form when asking large file sizes, this might cause an interruption of the file upload which might stop the upload process. Also, this could also be a browser related issue. If they're using old browsers like IE8 and earlier, I'm afraid they will encounter the same thing. Please re-embed your form using the following embed code instead, it's non-https.

    <script type="text/javascript" src="//www.jotform.ca/jsform/31345220949251"></script>

    Hope this helps. Thanks!