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    I am unable to download the Excel and CSV Files for my Form Submissions

    Asked by JackRMS on June 07, 2013 at 10:46 AM

    I am trying to download an excell or csv file from one of my forms and the site keeps giving me an error message. Can you please advise. Thanks!

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    Answered by KadeJM on June 07, 2013 at 11:22 AM

    So you are having trouble obtaining these files I take it? Are you trying to download this all at once? 

    I can see that you have a heck of a lot of submissions (5k+) so my suggestion at this point would be to try to download it via a partial download (mentioned in Step 4 in this guide:  http://www.jotform.com/help/73-How-to-Download-Form-Submissions-to-Excel-CSV-PDF) which talks about doing this by adjusting the timeframe to make the amount of submissions you are downloading lower then if necessary you can merge them into a master file. Since there are so many what is probably happening is that the connection is timing out possibly as mentioned in the third option due to excessive data loads.

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    Answered by JackRMS on June 10, 2013 at 03:43 PM

    Thanks, I didn't know that option exsited. It worked. Thanks!