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    I am unable to download the Excel and CSV Files for my Form Submissions

    Asked by JackRMS on June 07, 2013 at 10:46 AM

    I am trying to download an excell or csv file from one of my forms and the site keeps giving me an error message. Can you please advise. Thanks!

    Screenshot
    My Forms CSV message site
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    JotForm Support

    Answered by KadeJM on June 07, 2013 at 11:22 AM

    So you are having trouble obtaining these files I take it? Are you trying to download this all at once? 

    I can see that you have a heck of a lot of submissions (5k+) so my suggestion at this point would be to try to download it via a partial download (mentioned in Step 4 in this guide:  http://www.jotform.com/help/73-How-to-Download-Form-Submissions-to-Excel-CSV-PDF) which talks about doing this by adjusting the timeframe to make the amount of submissions you are downloading lower then if necessary you can merge them into a master file. Since there are so many what is probably happening is that the connection is timing out possibly as mentioned in the third option due to excessive data loads.

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    Answered by JackRMS on June 10, 2013 at 03:43 PM

    Thanks, I didn't know that option exsited. It worked. Thanks!