Download as: PDF (from results table) doesn't appear to work

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    rayj
    Asked on June 07, 2013 at 01:27 PM

    The button at the bottom of the submissions page for my form doesn't do anything.  (I'm using Chrome.)

    Download as Excel and CSV work properly (except that they keep spinning after download is complete.)

     

    Thanks,

    Raymond

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    ashery
    Answered on June 07, 2013 at 01:44 PM

    Have the same issue. It works in another browser not in Chrome.

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    Morian
    Answered on June 07, 2013 at 03:29 PM

    Hello! I cloned your form and, with Chrome as browser, tried downloading a submission as CSV, Excel, and PDF and I was able to download with each type.

    Perhaps you can try clearing your form and browser cache and try again

    http://www.jotform.com/help/229-How-to-Clear-your-Form-Cache

    http://www.wikihow.com/Clear-Your-Browser's-Cache

    I did also encounter CSV and Excel spinning even after download. We thank you for pointing that out and we'll inform our developers of this.