How are uploaded files received.

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    Asked on June 07, 2013 at 04:22 PM

    I am looking into using JotForm ona new client website design. The form would have an upload file feature for JPG images, Tiff imafes and/or video clips.

    First, are there any restrictions on either of these file types for uploading?  Any size restrictions?

    Second, how will my client recieve uploaded files?  As an email attachment?  Or will they have to login the account to download the files?

    Lastly, will they receive the emails directly, or just email notifications that they have messages in the account?



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    Answered on June 07, 2013 at 05:38 PM

    Hello Jill, Thanks for contacting us.



    - The File Upload feature has the capability to allow the next file types:

    "pdf, doc, docx, xls, csv, txt, rtf, html, zip, mp3, wma, mpg, flv, avi, jpg, jpeg, png, gif "

    To see more deatails about it please refer to the next guide: Upload Field Allowed File Types

    - In the case that your account is FREE, the total of your available space is 100MB. So you the limit may be very low. But if you had a plan with Jotform, you would have more space available and your limit would be higher.

    Also take in account that you can integrate your form with Dropbox and Goolge Drive to store your files. To know more about the upload size limit  I would recommend you to go to: Changing the upload size limit.


    If you don't have any integration with your forms, the files will arrive to the email account as attached files, but if you have an integration for example with Dropbox you will receive the uploaded files in your Dropbox account. Besides that you will also receive your files in your Jotform Account, you'll have to download them.

    Have in mind that the files will arrive in to the email that is affiliated to the Jotform account, unless you setup the Email Notification settings with other Email Address.



    Lastly, the notifications will arrived directly to the email, the body of the email will be the submission data (the info of the person who filled out the form), and also always to the Jotform account.


    I hope this clarifies your doubts, but if you need further assistance let us know.