What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
I understand you read this guide that we have on incomplete payments: http://www.jotform.com/help/135-How-to-View-Incomplete-Payments
We'd be glad to answer specific questions you have about what you have read.
Basically, that guide gives you the option to view details about the incomplete payment, delete it, or complete it, though NO payment will be processed. As is stated in the guide, Completing it is to simply treat it as a regular submission so that it is included in form reports and email alerts.