What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    downgrade from premium to starter plan

    Asked by shortmartin on June 08, 2013 at 11:23 AM

    Dear Jotform,

     

    when I tried to downgrade from premium to starter plan, I received the following message:

     

    Ýour subscription has been scheduled to be cancelled manually.

     

    Thank you for confirming that my plan has been downgraded.

     

    Thank you,

    Marton

    JotForm message cancelled
  • Profile Image
    JotForm Support

    Answered by KadeJM on June 08, 2013 at 12:09 PM

    Hi Marton, it looks like you've paid with PayPal and that is why you got this message about the manual downgrade. Our system as of right now does not do this fully automatically for PayPal so instead what happens is that it ques you into a list that we check and downgrade on a weekly basis since we have to cancel PayPal Subscriptions manually from our end.

    You can actually do this yourself within your own PayPal Account by doing the following if you want it to happen quicker instead of waiting on us to do it for you:

    1. Login to your Paypal Account

    2. Find the latest payment you have made to JotForm

    3. Click the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You can also visit this page for more detailed information on how to cancel a Paypal Subscription.

  • Profile Image

    Answered by shortmartin on June 09, 2013 at 11:27 AM

    Thank you. I followed your suggestion. Could you please confirm I managed to cancel the subscription? Thank you

  • Profile Image

    Answered by moonzkie on June 09, 2013 at 11:46 AM

    Hi,

    Yes, your account is currently scheduled to downgrade on June 19th, 2013.

    Thank you.