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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    How can I get the unique ID (in the power tools) to display in the e-mail notification sent by jot form?

    Asked by prince786 on April 21, 2011 at 04:13 PM

    Hi,

    The new unique ID tab in power tools is just what I was looking for but I need it to be in the e-mail notification that is sent by jot form.  I tried putting it in the subject and the body but it just comes up blank on the emails. 

     

    Any ideas?

    Thanks

    unique id Emails
  • Profile Image
    JotForm Support

    Answered by NeilVicente on April 21, 2011 at 05:04 PM

    Hi,

    Can you tell me which particular form you are having problems with? I inspected your forms and found 3 of them that use unique ID. I also checked if the {identifiers} for the unique ID are properly inserted in your alert email templates. Everything seems to be in place so I tested one of those forms and I got this email message:

     

    As you can see Ref No. is perfectly showing in the email subject line so I think nothing's wrong with your email alert setup.

    Can you try making a test submission to your form again and see if it's still broken?

    I'll await your reply.

  • Profile Image

    Answered by allanftd on April 21, 2011 at 05:11 PM

    Hi prince786,

    Thank you for posting your concern. Do you mean the field appears in the email notification but with a blank value, or does the field not appear at all?

    I tried to replicate the issue you described but failed to do so. I was able to see the Unique ID # in the email notification sent by JotForm whenever a new submission arrives.

    Please ensure that the Unique ID field is properly set up in the email ntoification template such as the one below:

    Kindly try again and let us know if it works this time or not. Thank you for using JotForm!

    JOTFORM SUPPORT

     

  • Profile Image

    Answered by Douglasodo on October 20, 2015 at 05:09 AM

    where is the powertools toolbar located

     

  • Profile Image
    JotForm Support

    Answered by Chriistian on October 20, 2015 at 06:43 AM

    Hi Douglasodo,

     

    I have moved your concern on a separate thread so we can better assist you. You can check the thread here: http://www.jotform.com/answers/685173. We will attend to your concern on that thread accordingly.

     

    If you have further questions or concerns, please feel free to contact us again by creating a new thread.

    Regards.