What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Old Global SSL Seal shows when the form is embedded as script

    Asked by sacredsmile on June 09, 2013 at 09:19 AM

    When embedding with "embed" option the old secure ssl sign is showing with the text "enable javascript...". When embedding with "iframe" option the new positive SSL sign is showing. I want to use the "embed" option. Is there any way to make the new sign show?

    Page URL:
    http://verdigesmil.no/bli-frivillig/frivillig-for-vart-arbeid-i-norge/<br/>familieguide/

    enable javascript positive
  • Profile Image

    Answered by khrisell on June 09, 2013 at 10:08 AM

    hello,

     

    Make sure to make your form secure before adding the seal by ticking the "secure form" checkbox.

     

    To be able to add the seal kindly follow the steps provided from this reference:

    http://www.jotform.com/help/131-Enabling-Security-Certificate-Seal-on-Secure-Forms

     

    Feel free to let us know if you have further questions or inquiry.

    Thank you for using JotForm.

  • Profile Image

    Answered by sacredsmile on June 09, 2013 at 11:40 AM

    Ok. I have already added the seal, and i use https://secure.

     

    The problem is still there. Any suggestions?

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    Answered by moonzkie on June 09, 2013 at 12:16 PM

    Hi,

    Can you please try re-embedding your form on your site? I have checked your form and it appears to have the new seal on if you view it using an updated link.

    Thank you.

     

  • Profile Image

    Answered by sacredsmile on June 10, 2013 at 12:16 AM

    Yes, i have re-embedded the form many times already. And i have deleted the old seal image in the form, and added the new one. If you embed it with iframe option or use the direct link to the form, then you see the new ssl seal. If you embed it with "embed" option you will see the old ssl seal sign, but with the text "enable javascript in your web browser to view the site seal", even though javascript is enabled in my web browser.

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    JotForm Support

    Answered by EltonCris on June 10, 2013 at 02:57 AM

    @sacredsmile

    Thanks for reporting. I have now escalated this thread to our higher team for further investigation. We will update you via this thread when this gets fixed.

    Thanks and apologies for any inconveniences caused.

    Best Regards!

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    JotForm Support

    Answered by NeilVicente on June 10, 2013 at 10:26 AM

    Fixed.

    Have a good day!

  • Profile Image

    Answered by sacredsmile on June 10, 2013 at 03:12 PM

    Yes, I see you have fixed it. Thumbs up for Jotform :)