What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Jotform Wordpress Feedback Button plugin not showing in my WP page

    Asked by seriousautoloans on June 09, 2013 at 02:06 PM

    i installed the jotform wordpress plugin for the feedback form.

     

    i entered my form ID but i fo not see the feedback button on my page

    Page URL:
    www.autoloanguarantee.com

    Screenshot
    JotForm wordpress feedback feedback form
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    JotForm Support

    Answered by jonathan on June 09, 2013 at 03:33 PM

    Hi,

    I am not sure yet why it would not work on your end. 

    I was able to test it on my test WP website using your form, and it works easily.

     

    Can you please retry the process again... go to your WP admin settings, and try to re-save the feedback plugin settings.

    Then, try preview of your page to see if the button is there.

    Please update us.

    Thanks.

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    Answered by seriousautoloans on June 09, 2013 at 05:22 PM

    ya doesnt work, i even tried it with a different form ID

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    JotForm Support

    Answered by jonathan on June 09, 2013 at 06:10 PM

    Hi,

    I was able to see the issue. The JotForm WP feedback button is not visible in your WP pages.

    http://www.autoloanguarantee.com/

    Unfortunately, I could not reproduce similar issue everytime I test it on my own WP page. It always work fine on my end.

    I am suspecting it had to do with script conflict on the different jquery scripts on your WP page. Since I do not have the same jquery scripts on my WP page, I could not replicate a similar settings to reproduce the issue.

    I will elevate this issue to our next level support. They should be able to give suggestions to resolve the script conflict issues.

    You will be notified via this thread or on your email when updates about this is available.

    Thanks.

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    Answered by seriousautoloans on June 09, 2013 at 06:56 PM

    ok thanks

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    Chief Technology Officer

    Answered by eee on June 17, 2013 at 05:08 AM

    Hi,

    Do you have a chance to create a temporary admin account to let me see what's wrong on your side ?

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    Answered by jporozynski on August 23, 2013 at 12:36 PM

    I'm having the same issue.

    It worked on:

    http://church.fairhavenbaptist.org

    But it refuses to work on:

    http://college.fairhavenbaptist.org

     

    Same settings, same form, one works, one doesn't.

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    JotForm Support

    Answered by Mike_T on August 23, 2013 at 04:31 PM

    @Jporozynski,

    For some reason you have a relative link to the JotForm Feedback script, and that file is missing on your host.

    I think that the standard absolute path should be 'https://www.jotform.com/static/feedbackWP.js?ver=3.6'

    Can you try to re-install the JotForm Feedback Button plugin. If that does not help, please report the issue by creating a new thread about it. We will do our best to help you with this.