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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


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    Re: Conditions Not Working Properly, Please Help!

    Asked by ipgflorida on June 09, 2013 at 11:36 PM

    Hi,

    My form is found here: http://form.jotformpro.com/form/30925793485971

    I have set it in my conditions so that when you click direct booking it will show all of the fields except for my products and two other fields. When they select Tour Operator under "who did you book with" it should show everything, and when someone selects other (third party), it should only show one message.

     

    When you select tour operator, or third party (under who did you book with) it all works perfectly fine, however when you select direct booking it shows all of the fields including my products, which I DONT want to be shown. The rest of the fields that I don't want to be shown are also found within my conditions as they say hide.

     

    Can someone please tell me how to fix this within my conditions, or can someone please replicate my form, and fix it?

     

    Your help is greatly appreciated!

     

    Thank You

     

    Jamie Greene

    message select
  • Profile Image

    Answered by sidharth_kch on June 10, 2013 at 12:33 AM

    @ipgflorida

    I just checked your form and see that you have repeated conditions. I have done some changes. Request you to please have a look and let us kno if this is hat you ant to achieve?

    http://support.jotform.com/form/30925793485971

     

    Thanks,

    Sidharth

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    Answered by ipgflorida on June 10, 2013 at 03:03 PM

    Hi, I tried to click that link, but there is an error. Can you please fix this? I greatly appreciate your help.

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    JotForm Support

    Answered by KadeJM on June 10, 2013 at 03:33 PM

    Hi, I took a look at my colleagues link and I was able to view it with no error. Can you please try viewing it through this link instead:

    http://www.jotform.com/form/30925793485971

    If you see the error trying to access the link please try clearing your browser cache then attempt to access it again.

  • Profile Image

    Answered by ipgflorida on June 10, 2013 at 03:57 PM

    Hi, I have cleared my cache, and everything, but I still get that the form URL is invalid. I am clicking the hyperlink just as it is displayed. What am I doing wrong?

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    JotForm Support

    Answered by Mike_T on June 10, 2013 at 04:34 PM

    We are sorry, the correct link to the form is:

    http://form.jotformpro.com/form/30925793485971

    If you need any further assistance on this, please let us know.