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JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Why is my form disabled

    Asked by mamestar on June 10, 2013 at 05:39 AM

    Hi

     

    I have been using your service for a while and very happy with it. Recently i am getting a form disabled Form did not pass status check.

     

    Can you please advise why this is happening as i use your form on many websites and if this continues i will need to find another form service elsewhere.

     

    Please advise and thanks in advance.

     

    Mario

    Page URL:
    http://www.arcadewarp.co.uk/contact-us

    style size font status
  • Profile Image

    Answered by sidharth_kch on June 10, 2013 at 05:55 AM

    @mamestar

    I checked your account and see that it's in OVERLIMIT status because you have used 101.21 MB upload space. That's the reason your forms are disabled. Free account can only use 100 MB upload space.

    You may like to upgrade your account.

    Thanks,

    Sidharth

  • Profile Image

    Answered by pinoytech on June 10, 2013 at 06:17 AM

    Hi Mario,

    In addition to my colleagues response, your forms and account will be temporarily disabled. In order for your account to be re-activated again, I would suggest you to either delete some entries/submissions of your form or upgrade your account.

    If you need further assistance, do let us know.

    Thank you!