What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

  • Profile Image

    Client is not receiving alert messages, please help.

    Asked by drgeare on June 10, 2013 at 01:09 PM

    My client is not receiving the alert messages/forwards when a form is filled out. I need to figure out why this is. Everything seems to be set per your directions.

    Page URL:

  • Profile Image
    JotForm Support

    Answered by Morian on June 10, 2013 at 01:50 PM

    Hello! You may find this guide useful to resolve that: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-email-bouncing-related-issues

    I cloned your form and in the Sender Email, I can see that the email field is placed there.

    Please change that to noreply@jotform.com

    Let us know if you need further assistance. Thanks!