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    Upload Fails after 100%

    Asked by macjacart on June 10, 2013 at 02:40 PM

    Hi,

    I am having some difficulty uploading files. As see in the screen shot, I uploaded a 907MB file. It uploads all the way to 100% then says FAILED next to the file.

    This is a test file after JotForm support recommended changing from a Secure form to non-Secure.

    Please let me know what I can do, things are very frustrating right now.

    Thanks in Advance.

    Page URL:
    http://macjacartiststudio.com/Default.aspx?pageId=1598669

    Screenshot
    JotForm uploads JotForm Support next
  • Profile Image
    JotForm Support

    Answered by KadeJM on June 10, 2013 at 03:20 PM

    Hello, I think that this is happening because the file is so large that there is a normal chance that the file could time out or even fail to attach even though we do allow up to 1gb of data to be uploaded at a time. It's usually recommended to upload files separately when possible.

    Can you try Clearing your Form Cache then try to upload the file again to see what happens? Is it one large file itself or does it contain several different files inside of it?

    I am also currently testing your form some as of right now so it may take a little while but if I am able to figure out anything more I will let you know along with the results of this issue.

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    JotForm Support

    Answered by KadeJM on June 10, 2013 at 03:49 PM

    Okay so while I was waiting for the upload to take place to test it I did some research and found that this is a known previous problem we've had due to the nature of our Multiple File Uploader which you are using since it is more intended to allow smaller multiple files to be uploaded separately. Because of this, Larger files can sometimes more often than not have issues using it if they are too large but this is also based on connection, internet speed, and data transfer rates including server loads which can play a small part in this as well.

    In this case my test was with a .Rar of a 650MB File I used to check on this which I regret to inform you that it failed as well. Though it is known that the normal Single File Uploader to my knowledge does not have this limitation problem as it was fixed awhile back so my suggestion at this point is to offer it for uploading Very Large Files as an alternative but be advised that it does not show a percentage during file upload since it only adheres as attached to be submitted where the file is then uploaded upon submission of the form and you may want to put a notice about that.