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    Despite required items, things submitting blank. How to solve?

    Asked by kefc on June 10, 2013 at 05:10 PM

    Somehow, the form is submitting blank fields despite our requirement of certain fields (By making it a Required field). Why is this happening?

    Page URL:
    http://kearneyefree.com/resources/upcoming-events/vbs-2013/

    items
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    JotForm Support

    Answered by KadeJM on June 10, 2013 at 05:51 PM

    I looked at your form and it looks like this may be happening because of users possibly submitting to your form with JavaScript Not Enabled since that would explain why the forms are coming through with some of the fields empty. Javascript is used to make the Requirement Field though there is also a possibility that if it is not updated or if being used on an Outdated Browser or OS that could cause problems too.

    Are you able to contact some of these people that filled in your form and ask them what browser they are using? Or if they would be willing to resubmit to try again and see if the same thing happens or not?