Cancel Subscriptions

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    Asked on June 10, 2013 at 05:19 PM

    I am using Paypal to collect monthly payements for my fitness center. Do I need to cancel someones membership through paypal or do I do that through Jotform?

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    Answered on June 10, 2013 at 09:34 PM


    First off, may we know the account that's currently subcribed to paid subscription so we can check it here? I can't seem to find subscription records on your account used here.

    Yes, you can cancel subscriptions directly on your paypal account. Follow this guide:

    1. Log in to your PayPal account

    2. Find the latest payment you have made to Jotform

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You can also visit  this page for a more detailed instruction on how to cancel a Paypal subscription.