What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Cancel Subscriptions

    Asked by buildntone on June 10, 2013 at 05:19 PM

    I am using Paypal to collect monthly payements for my fitness center. Do I need to cancel someones membership through paypal or do I do that through Jotform?

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    JotForm Support

    Answered by EltonCris on June 10, 2013 at 09:34 PM


    First off, may we know the account that's currently subcribed to paid subscription so we can check it here? I can't seem to find subscription records on your account used here.

    Yes, you can cancel subscriptions directly on your paypal account. Follow this guide:

    1. Log in to your PayPal account

    2. Find the latest payment you have made to Jotform

    3. Click on the subscription number for that transaction

    4. Click on the "Cancel Subscription" button.

    You can also visit  this page for a more detailed instruction on how to cancel a Paypal subscription.