- heenamakAsked on June 11, 2013 at 06:41 AM
- sidharth_kchAnswered on June 11, 2013 at 07:01 AM
I checked your form's notification setup and don't see any issue with that. I checked our email server logs and see the emails are getting delivered to your email id. Here is the log for your reference:
/var/log/jotform/amazonSES.log:[11/Jun/2013:06:16:36 -0400] 31448480660455 AmazonSES Sent email to email@example.com - MessageID:0000013f32bcb70a-429ff10e-8e0f-400a-9f3e-f291eab3f3ef-000000 - RequestId:ff26f968-d27f-11e2-bf28-51dcf52d7254
Request you to please check your SPAM folder and see if the emails are there. Let us know if you continue to have this issue.
- heenamakAnswered on June 11, 2013 at 07:13 AM
Hi There, Sorry, we have checked the spam folder and still nothing.
- sidharth_kchAnswered on June 11, 2013 at 07:18 AM
In that case you may like to whitelist jotform domain. Please refer this guide for more information on this: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues
Lets us know if you need further assistance.
- heenamakAnswered on June 12, 2013 at 03:29 AM
Hi, I added this to filters in Gmail and tried whitelisting, still nothing.
- sidharth_kchAnswered on June 12, 2013 at 03:49 AM
That's strange. Our email server logs confirms that the emails are getting delivered to your email address.
Request you to try changing your email id and see if your receive emails in your other email account.