What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Hi There, the form is not showing up on email, please let me know why?

    Asked by heenamak on June 11, 2013 at 06:41 AM
    email
  • Profile Image

    Answered by sidharth_kch on June 11, 2013 at 07:01 AM

    @heenamak

    I checked your form's notification setup and don't see any issue with that. I checked our email server logs and see the emails are getting delivered to your email id. Here is the log for your reference: 

    /var/log/jotform/amazonSES.log:[11/Jun/2013:06:16:36 -0400] 31448480660455 AmazonSES Sent email to info@illumin8makeupstudio.com -  MessageID:0000013f32bcb70a-429ff10e-8e0f-400a-9f3e-f291eab3f3ef-000000 - RequestId:ff26f968-d27f-11e2-bf28-51dcf52d7254

    Request you to please check your SPAM folder and see if the emails are there. Let us know if you continue to have this issue.

    Thanks,

    Sidharth

  • Profile Image

    Answered by heenamak on June 11, 2013 at 07:13 AM

    Hi There, Sorry, we have checked the spam folder and still nothing. 

  • Profile Image

    Answered by sidharth_kch on June 11, 2013 at 07:18 AM

    @heenamak

    In that case you may like to whitelist jotform domain. Please refer this guide for more information on this: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Lets us know if you need further assistance.

    Thanks,

    Sidharth

  • Profile Image

    Answered by heenamak on June 12, 2013 at 03:29 AM

    Hi, I added this to filters in Gmail and tried whitelisting, still nothing. 

  • Profile Image

    Answered by sidharth_kch on June 12, 2013 at 03:49 AM

    @heenamak

    That's strange. Our email server logs confirms that the emails are getting delivered to your email address.

    Request you to try changing your email id and see if your receive emails in your other email account.

    Thanks,

    Sidharth