Continue forms later: Unable to delete drafts or Incomplete submissions

  • alaskasharp
    Asked on April 22, 2020 at 3:24 PM

    Hi - I was testing out one of my forms, saved the partial form, but now I cannot delete the incomplete submission. I deleted it from the "My Drafts" section of my homepage, and it went away there, but it still shows up as an Incomplete Submission. When I click delete it does not get rid of it. Also, when I go back to my form link every time it asks me if I want to continue with my draft even though I say to "discard" every time. 

  • John Support Team Lead
    Replied on April 22, 2020 at 7:19 PM

    I was able to replicate this on my end. Let me conduct a few more tests and get back to you here.

  • John Support Team Lead
    Replied on April 23, 2020 at 11:14 PM

    Hello @alaskasharp - I just found out after a few tests that the browser's cache has something to do with the SAVED SESSIONS not being deleted.

    As I can see, if we are using the same browser where the session has been saved, the browser keeps a record of the data, thus when you access the session URL again, it initiates saving the data again in the Incomplete Submissions. So even when you delete it, it keeps saving again.

    So I have tried making a separate test using an Incognito Tab and was able to delete the drafts there via the Submissions page. 

    Here's my test:

    http://tiny.cc/rutnnz 

    As a conclusion, prior to deleting the drafts/incomplete submissions (only if the sessions was created in the same browser), I suggest clearing the browser's cache first. Or you may log in to an incognito tab then delete it there.