What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Is it okay to login into the website?

    Asked by ysuassessment on June 11, 2013 at 07:47 AM

    For the last two days the website has looked very different and I am nervous to log in.  We keep sensative material in forms and I do not want to login in when the website looks like it is not working.  I have tried several other browsers and am getting the same result.  Can you please let me know if it is secure to login and what is going on with the page?  

    Page URL:

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    Answered by sidharth_kch on June 11, 2013 at 08:13 AM


    We are not having any issue with our website. Request you to please share a screenshot of the website. It would help us analyze your issue.

    Have to tried to check https://www.jotform.com?



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    Answered by ysuassessment on June 11, 2013 at 09:20 AM

    When we click on your link above (with https), the main site has normal appearance and functionality. However, the forum has no formatting. In addition, in testing some of the form links, there are bullets in front of every question. 

    Also, with this lack of formatting/functionality in the forum, it does not give me the option of uploading a screenshot. Is there an email address to which I could send them?



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    Answered by ysuassessment on June 11, 2013 at 09:28 AM

    Well, I can't upload screenshots, but we are having a similar problem to this forum post: https://www.jotform.com/answers/227285-Issues-with-your-site-#14. The site appears the same and we are getting the same bullets in front of our forms. Our forms are not on an internal site.

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    Answered by KadeJM on June 11, 2013 at 10:09 AM

    Hello, can you please try clearing your browser cache now then look again to see if this helps? Also is it only http://www.jotform.com that you are seeing all of the disconfiguration? Or can you try logging viewing it from a different server as mentioned such as http://www.jotformpro.com to see if you get the same problem?

    I'm looking through some of your forms on my end but I am not seeing any issues on my end for your account. I have also cleared your form cache for you from our end since you are a bit concerned about logging in to see if this helps some at all.