WHAT IS GOING ON??? URGENT URGENT X 100!!

  • Profile Image
    obook
    Asked on June 11, 2013 at 09:27 AM

    I have submissions for the forms.

     

    It NEVER comes to my email.

    I cannot forward to my email.

     

    What is going on??  Where is the support team?  What am I paid for??

     

     

  • Profile Image
    jefreylandicho
    Answered on June 11, 2013 at 09:36 AM

    I have already responded to your question in this similar thread you have created. Please respond to that thread so may focus on solving the issue you are currently experiencing.

  • Profile Image
    obook
    Answered on June 11, 2013 at 09:43 AM

    No.  I forward it MANUALLY, your system say "Email" sent successfully!!

    It is not a matter of whitelist or not!

  • Profile Image
    obook
    Answered on June 11, 2013 at 09:44 AM

    I get NOTHING.  I mean NOTHING out of my 40 forward mannually made in my forms over past 2 hours..  Please see what is the problem at your end??

  • Profile Image
    obook
    Answered on June 11, 2013 at 09:50 AM

    I tested the email address are GOOD.

     

    obook@mail.com --> operations@myobook.net

    obook@yahoo.com.hk --> operations@myobook.net

    If you cannot resolve this SIMPLE problem that I encounter for MONTHS, I will terminate my accounts ASAP.

  • Profile Image
    sidharth_kch
    Answered on June 11, 2013 at 10:36 AM

    @obook

    I checked our email server logs and see the emails are getting delivered to your email ids. Here is the log for your reference:

    /var/log/jotform/amazonSES.log:[11/Jun/2013:09:51:12 -0400] 23638779714468 AmazonSES Sent email to operations@myobook.net - MessageID:0000013f3381301a-a36ed02e-728b-48c5-9d90-2dea714cfb9e-000000 - RequestId:f9db8e3c-d29d-11e2-a124-7be0b261c48f

    /var/log/jotform/amazonSES.log:[11/Jun/2013:09:51:12 -0400] 23638779714468 AmazonSES Sent email to operations@myobook.net - MessageID:0000013f3381301a-a36ed02e-728b-48c5-9d90-2dea714cfb9e-000000 - RequestId:f9db8e3c-d29d-11e2-a124-7be0b261c48f

    /var/log/jotform/amazonSES.log:[11/Jun/2013:09:51:11 -0400] 23638779714468 AmazonSES Sent email to obook@mail.com - MessageID:0000013f33812ebc-dae20ad9-3bf2-4d58-a9bd-2a269bf72384-000000 - RequestId:f9a5b100-d29d-11e2-92e2-716508fc0df5

    Request you to please check your SPAM folder and see if the emails are there. Please whitelist jotform domains in your email account. Please refer this guide: http://www.jotform.com/help/208-How-to-setup-email-alerts-to-prevent-emails-not-being-received-issues

    Let us know if you continue to have this issue.

    Thanks,

    Sidharth