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    upload error with existing form

    Asked by csatchell on June 11, 2013 at 09:45 AM

    We have a form which involves the ability to add photos and submit them our team.  the form does not seem to work.  with all required field filled out and the photos only 55-60KB small we get an "Upload Error" message and it expands to include the description "Wrong Login Information."


    we have tested this on IE9, Safari and Firefox.

    we cloned the document and the error re-creates.


    it would seem that the doc is corrupted, but how/why would that have happened.


    any insight you can offer would be appreciated.


    - Kevin Neely


    Page URL:

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    JotForm Support

    Answered by jonathan on June 11, 2013 at 10:45 AM

    Hi Kevin,

    Are you still referring to this form http://www.jotform.com/31614056113947 ? 

    You have mentioned this form in the URL message, but it seems this form was already deleted and is currently in your Trash Folder.

    If you are instead referring to this form http://www.jotform.com/form/10344942164 , I can see in the form's submissions page all the uploaded files and they can be downloaded.

    Can  you please clarify which form you are having issue? We will check further.