What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.


  • Profile Image

    Question about Authorize.net's payment system on jotform

    Asked by mightytitans on June 11, 2013 at 10:22 AM

    We are doing sign up forms for races and are charing registration fees via authorize.net

     

    We had a customer submit a form and a payment then she tried registering her other son and the form would not let her submit.

     

    What do I need to change?

     

    acount is mightytitans

    Page URL:
    https://mightytitanadventures.com/races/participation-form.html

    Screenshot
    JotForm payment system sign up forms
  • Profile Image

    Answered by jefreylandicho on June 11, 2013 at 10:45 AM

    Please change the Unique Submission setting to 'No Check' and it should resolved the issue. To change the Unique submission setting, go to Setup Embed > Preferences then click the Form Limits tab.

    Loose check will not allow multiple submission unless the browser cookies are cleared. This can also be bypass by another browser or computer.

    If you have any other questions, please contact us again.