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    Customer comments stopped showing in the notification email

    Asked by nina_sagantec on April 22, 2011 at 07:17 AM

    Hello, I've been using pretty much the same "contact us" form for a few years with very small changes w/out any problems.

    This time, for some reason when I receive notification email when somebody submitted the form, I can't see customers comments in the text area, only " ... ". I am able to see Name, Phone, Email.

    Here's the link to the source code:


    The page itself :


    What am I missing? A few changes that I've made were: removing the check-boxes, changing title and recipient email.

    Please, help!



    Page URL:

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    Answered by allanftd on April 22, 2011 at 10:21 AM

    Hi Nina,

    Thanks for bringing this to our attention. I checked your email notification template and found out that for some reason, the variable string for Customer Comments field is missing. I took the initiative to reinstate the missing variable string and tested the email notification. It should now work as usual.

    Kindly try on your end and let us know if it works for you or not. Thank you for using JotForm!


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    Answered by nina_sagantec on April 22, 2011 at 01:58 PM

    Hi, and thank you very much - everything seems to be working fine now.

    Thanks again,

    Best regards,


  • Profile Image

    Answered by allanftd on April 22, 2011 at 02:17 PM

    You're welcome, Nina! We're glad to be of service. Do not hesitate to contact us if you need assistance in the future.

    Thank you for using JotForm!