Customer comments stopped showing in the notification email

  • Profile Image
    nina_sagantec
    Asked on April 22, 2011 at 07:17 AM

    Hello, I've been using pretty much the same "contact us" form for a few years with very small changes w/out any problems.

    This time, for some reason when I receive notification email when somebody submitted the form, I can't see customers comments in the text area, only " ... ". I am able to see Name, Phone, Email.

    Here's the link to the source code:

    http://form.jotform.com/jsform/91601247894

    The page itself :

    http://www.jotform.com/form/91601247894

    What am I missing? A few changes that I've made were: removing the check-boxes, changing title and recipient email.

    Please, help!

    Thanks,

    Nina

  • Profile Image
    allanftd
    Answered on April 22, 2011 at 10:21 AM

    Hi Nina,

    Thanks for bringing this to our attention. I checked your email notification template and found out that for some reason, the variable string for Customer Comments field is missing. I took the initiative to reinstate the missing variable string and tested the email notification. It should now work as usual.

    Kindly try on your end and let us know if it works for you or not. Thank you for using JotForm!

    JOTFORM SUPPORT

  • Profile Image
    nina_sagantec
    Answered on April 22, 2011 at 01:58 PM

    Hi, and thank you very much - everything seems to be working fine now.

    Thanks again,

    Best regards,

    Nina.

  • Profile Image
    allanftd
    Answered on April 22, 2011 at 02:17 PM

    You're welcome, Nina! We're glad to be of service. Do not hesitate to contact us if you need assistance in the future.

    Thank you for using JotForm!

    JOTFORM SUPPORT