What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    JSON Error

    Asked by OIMSCSMD on April 22, 2011 at 09:21 AM

    Getting a JSON error

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    JotForm Support

    Answered by NeilVicente on April 22, 2011 at 12:33 PM


    In which form are you getting a "JSON Error"? Did you have your form embedded in a page? If so, can you give me the link to that website?

    Please provide as much details as possible so that we can come up with more accurate solution.

    I'll await your reply. Thank you.

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    Answered by OIMSCSMD on April 22, 2011 at 12:58 PM

    It happens every time I attempt a save - or even submitting to this forum.


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    JotForm Support

    Answered by NeilVicente on April 22, 2011 at 01:08 PM


    Are you using Firefox or IE? Have you tried using other browsers? This is strange because I haven't had any problems with accessing our site in my computer, using either Firefox, IE or Chrome. Would it be possible to restart your computer now?

    Let us know how this solution works for you. I'll await your reply.

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    Answered by OIMSCSMD on April 22, 2011 at 01:31 PM

    I have restrarted my machine. I am working in Firefox, but testing in IE. I am getting the same error in both. Although in IE8 it is a little less persistant, the FF 4.

    This issue isnt with the accessing the form, it occurs when I save attempt to save the form.


    In IE this is the error thrown - (the same URL is specified when looking at Firebug)


    Webpage error details

    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Windows NT 5.1; Trident/4.0; GTB6.6; chromeframe/10.0.648.205; .NET CLR 2.0.50727; InfoPath.1; .NET CLR 3.0.4506.2152; .NET CLR 3.5.30729)

    Timestamp: Fri, 22 Apr 2011 17:36:13 UTC

    Message: Unspecified error.

    Line: 650

    Char: 208

    Code: 0

    URI: http://cdn.jotfor.ms/3.0.3830/min/minify_cb29e32afc72fa3cad1afd509b2933ce.jgz?3.0.3830



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    JotForm Support

    Answered by NeilVicente on April 22, 2011 at 04:15 PM


    I'm sorry but I haven't had any success in replicating your situation. I was able to save that particular form using all of the three main browsers, and did not get any error at all. I understand how this has become frustrating to you, but, is it possible for you to log in to Jotform using another computer, a laptop perhaps?

    We'll await your feedback.

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    Answered by OIMSCSMD on April 25, 2011 at 12:38 PM

    I'm getting this error accross browsers...I think it may be my workstation...

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    Answered by allanftd on April 25, 2011 at 12:49 PM


    May I suggest that, if possible, try to use another computer to ascertain that this issue is only occurring on your computer. Please let us know how it goes.

    Thank you for using JotForm!


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    Answered by OIMSCSMD on May 03, 2011 at 08:04 AM

    That is the funny thing, it will work from my home machine, it will not work on my work machine - very sporadically. Only when I am using the form, make achange and attempt to save it. I would say its our environment, but I can save other forms with out a problem from this WS...

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    JotForm Support

    Answered by NeilVicente on May 04, 2011 at 05:49 AM


    Glad to know that you've already isolated the cause of your problem. The most sound advise I can give you is to work with your forms in the workstation that is not giving you troubles. Also, a reformat on the problematic computer may do the trick, but that can be too tasking. 

    Anyway, if there's anything else we can do for you, please let us know.