Why can't I change my form's paypal account via payment wizard?

  • Profile Image
    buildntone
    Asked on June 11, 2013 at 12:32 PM

    I currently have 3 forms, all using the PayPal Payment Tool. Each form is using subscriptions. Whenever I try to change what PayPal account they submit to though, I go to Payment Wizard but it only shows "Account Information > Currency" -- no choice to update the assigned paypal account. None of the other "Next" pages show my paypal account either.

    Am I looking in the wrong spot to change this? I want to make sure those forms are submitting to the correct PayPal account.

    Your help is greatly appreciated, thank you!

  • Profile Image
    EltonCris
    Answered on June 11, 2013 at 01:57 PM

    Hi,

    I checked one of your form and you are currently using Purchase Order Payment Tool. Note that Purchase Order doesn't process any payments online since it doesn't have any associated payment gateway.

    To change it to Paypal Payment Tool, you have to delete the Purchase Order field in your form and make sure to click "OK" so created products will be saved and can be used on other payment gateway.

    Thanks!