What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.

At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.

We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.

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    Why can't I change my form's paypal account via payment wizard?

    Asked by buildntone on June 11, 2013 at 12:32 PM

    I currently have 3 forms, all using the PayPal Payment Tool. Each form is using subscriptions. Whenever I try to change what PayPal account they submit to though, I go to Payment Wizard but it only shows "Account Information > Currency" -- no choice to update the assigned paypal account. None of the other "Next" pages show my paypal account either.

    Am I looking in the wrong spot to change this? I want to make sure those forms are submitting to the correct PayPal account.

    Your help is greatly appreciated, thank you!

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    JotForm Support

    Answered by EltonCris on June 11, 2013 at 01:57 PM


    I checked one of your form and you are currently using Purchase Order Payment Tool. Note that Purchase Order doesn't process any payments online since it doesn't have any associated payment gateway.

    To change it to Paypal Payment Tool, you have to delete the Purchase Order field in your form and make sure to click "OK" so created products will be saved and can be used on other payment gateway.