Why don't I receive the link to update the form?

  • Profile Image
    Tom Johnson
    Asked on April 24, 2020 at 11:02 PM

    I also am trying to create a form wherein one of my colleagues can partially fill out the form and then update the form at a later time. I think I have created the correct SUBJECT field, and it seems that I have entered the individual who is filling out form's address. But, when using myself at the form-filler, I don't receive what I assume would be a link to update the form. Suggestions please?

    (This is the help page I am consulting: https://www.jotform.com/help/26-Setting-up-an-Autoresponder-Email)

    Thank you.



    This is a re-post of a comment on How to Let Users Update Their Form Submissions at a Later Date

  • Profile Image
    Mianala
    Answered on April 25, 2020 at 01:47 AM

    Hello Tom,

    Thank you for your message. I believe you are talking about this form https://www.jotform.com/61906789189980. Please check in the spam folder, you have setup you autoresponder and notification email right. Here is a test run.

    I have cloned your form https://www.jotform.com/201150923812950.

    You have setup an autoresponder, with an edit_link

    1587792908sds.png

    So I did enter my email address even if I have and received an email with the edit link to the form I submitted.

    1587793019dvdx.png

    I also have received a notification email with the edit link as from the notification email you created.

    1587793461{E5AAE40E-2E8A-48A6-8742-C346F

    After clicking on the edit link I could view my submitted data and update them.

    1587794139dsd.png

    Let us know if you need further assistance.