PDF Editor: Possibility to apply the PDF file name for the Print version

  • SMartBerlin
    Asked on April 24, 2020 at 11:14 PM

    Hi,

    I have two questions:

    1. I changed the name of the pdf files but it doesn't work for the print versions. How can I customize their names too?

    2. I have a 'Full Name' field in my form which consists of two subfields for first name and surname. Now I'd like the names of my files to begin with the surname and not to contain the first name, how can I do that?

    Regards,

    Adam

  • jherwin
    Replied on April 25, 2020 at 2:17 AM

    1.) The downloaded PDF document should be using the custom name of the fields you chose. Can you please tell us the URL of the form you're working on so we can check and test it on our end?

    Guide: Where-to-Find-My-Form-URL

    2.) Unfortunately, that is not possible. You need to create two short-text entry field for the first name and last name if you want to start the PDF file name with the surname.

    Looking forward to your response.

  • SMartBerlin
    Replied on May 11, 2020 at 9:15 AM

    Thank you for the answer. I have two forms, in German and in English, since it's not possible to translate the content of the widgets:

    https://eu.jotform.com/build/200162749035046

    https://eu.jotform.com/build/200343658329355

    I always download them as print versions and I'd like the filename to be structured as following: Last name_Kostenstelle_Dokument or (for the German version) Nachname_Kostenstelle_Dokument. For some reason it only works when I download them as regular pdf versions but it doesn't work for print versions. 


    Another problem which I can't solve is the header of the English version. I'd like to have the field 'Projekt' as header and 'Dokument' as subheader. It works fine in the German version, but in the English one I can't choose these fields from the dropdown list in the Inbox settings.
     
  • BJoanna
    Replied on May 11, 2020 at 10:20 AM

    As far as I know, the file name of the Printed PDF cannot be customized in JotForm Inbox. If you want to customize the PDF file name I can only suggest you to use PDF Editor and download the PDF reports there. 

    I created a separate support ticket for your other issue - https://www.jotform.com/answers/2315321 

  • SMartBerlin
    Replied on May 11, 2020 at 11:20 AM

    I didn't customize it in the Inbox, I used the PDF editor to customize the name but it does not work for the print versions. 

  • BJoanna
    Replied on May 11, 2020 at 12:14 PM

    It is not possible to customize the file name for the Print version. I will raise your request to our developers. However, please note that we can't provide you the exact time when and if this will be implemented. If there is any update we will update you via this support ticket.