What is JotForm?
JotForm is a free online form builder which helps you create online forms without writing a single line of code. No sign-up required.
At JotForm, we want to make sure that you’re getting the online form builder help that you need. Our friendly customer support team is available 24/7.
We believe that if one user has a question, there could be more users who may have the same question. This is why many of our support forum threads are public and available to be searched and viewed. If you’d like help immediately, feel free to search for a similar question, or submit your question or concern.
no email notification being sentAsked by receptive on June 12, 2013 at 03:39 AM
My forms are failing to send an email notification. Example page: http://www.shelprogramme.co.uk/index.php/register-2013
Trash and junk email folders have been checked and the email fucntion was working fine up until around yesterday.
Have you checked your spam folder?
Because, there are instances that some emails with similar contents may get tagged as spam by email service providers. If it is not there kindly let us know.
I checked your form's notification setup and don't see any issue with that.
To ensure the delivery of emails, request you to please change your "Sender Email" to "email@example.com". The problem with not using firstname.lastname@example.org as the sender email of your notifications, is a lot of email service providers can filter as spam, emails which dont originate from the same domain where the form is embeded.
Let us know if you continue to have this issue.
Thank you for your response.
My email provider has no spam control on it (server-side). Ive also checked
all spam folders in my email client and they are not directing there. Two
emails addresses are configured for the form on this page and neither are
receiving notifications which started happening roughly yesterday or Monday.
Before this time both emails were receiving notifications.
email@example.com is NOT in our bounce list so you should be recieving an email.
Is this the email from where you are recieving email notification prior to having the issue?
As mentioned in my last response, please change your notification's sender email to "firstname.lastname@example.org" and see if that resolves your issue.