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  • Profile Image

    I have a form where all of my paypal payments are in pending status. Any idea what causes that?

    Asked by Higrig on June 12, 2013 at 07:55 AM
    Page URL:
    http://columbusbootcampeast.com/sign-me-up/

    status pending
  • Profile Image

    Answered by sidharth_kch on June 12, 2013 at 08:22 AM

    @Higrig

    I checked your form's submission and see that you have several pending payments. 

    If user don't settle the payment after being redirected to the Payment Page, this will be logged as a Pending payment. It will only be posted as a valid submission if the user completed the Payment and was able to completely process the transaction.

    To Know more about Incomplete Payment or Pending Submissions, please kindly check this guide:http://www.jotform.com/help/135-How-to-View-Pending-Submissions

    Let us know if you need further assistance.

    Thanks,

    Sidharth